Privacy Policy

1. Introduction & Scope

Polyfoam Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or purchase our products. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out contact forms, request a quote, subscribe to newsletters, or communicate with our team. This may include:

• Contact details: name, email address, phone number, company name, and physical address.
• Business information: product preferences, order history, and communication records.
• Technical data: IP address, browser type, operating system, and browsing behaviour via cookies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Responding to inquiries, quotations, and customer support requests.
• Processing orders, deliveries, and after-sales service.
• Improving our products, website experience, and marketing campaigns.
• Sending important updates about product ranges, promotions, or policy changes (with opt-out options).
• Complying with legal obligations and preventing fraud.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service providers: logistics partners, payment processors, IT support, and analytics services under strict confidentiality.
• Legal authorities: when required by law, court order, or to protect our rights and safety.
• Business transfers: in case of merger, acquisition, or asset sale, your data may be transferred with notice.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, analyse traffic, and personalize content. You may control cookie settings via your browser. Essential cookies cannot be disabled as they are required for site security and core features.

6. Data Security & Retention

We implement appropriate technical and organisational measures to protect your data from unauthorized access, alteration, or destruction. Personal information is retained only as long as necessary for the purposes stated or as required by Tanzanian law.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us immediately.

9. Updates to This Policy

We may revise this Privacy Policy periodically. The “Last Updated” date at the bottom indicates when changes were made. Continued use of our website after updates constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out:

• Email: [email protected]
• Phone: +255 696 010 101
• Address: Dodoma Road, Networld Area, Arusha, Tanzania

Last Updated: 23 May 2026